ApsomCare for your Roland
In our region, nobody knows a Roland like we do. Our engineers are trained by the people who designed and built your Roland product, and come equipped with the very latest knowledge and tools to get your machine up and running, fast.
Centralised help desk with monitoring tool
In order to give our Roland DG customers the best response possible, Apsom have a dedicated Technical Support team ready to answer questions whether it be software or hardware related.
Our Roland trained ApsomCare specialists can call you back within a guaranteed response time so enquiries can be answered quickly & efficiently and, by working with our customers or remotely connecting to your equipment, many investigations are resolved over the phone without the need for an engineer visit.
For cases where a site visit is deemed necessary, we can schedule an engineer to fix your machine within your agreed warranty response time.
Roland trained & Accredited engineers
Our ApsomCare Engineers are trained by the people who designed and built your Roland and they have undergone a comprehensive training and certification program.
They know all Roland machines inside-out and come equipped with the very latest diagnostic tools and knowledge to thoroughly diagnose any matters.
Their knowledge is backed up by Apsom Engineers having access to the Roland DG online Technical Extranet, through undertaking ongoing Academy tuition and with dedicated support from the expert Service Team in Roland DG.
Our ApsomCare Engineers always endeavour to arrive on site carrying parts specific to your Roland DG model and are ready to carry out required preventative maintenance or replace any components deemed necessary.
In addition to this, Apsom hold a comprehensive stock of spare parts at strategic locations so you can be further assured that your machine will be back up and running with the minimum of downtime.
ApsomCare aim to carry out any work to the highest standard within the most efficient timescales possible.
Training provided on time to time basis
Apsom are dedicated to the ongoing development & support of Roland equipment owners skills & techniques because we want you to get the most out of your Roland equipment.
As part of the ApsomCare experience, we can provide training to help you do things more efficiently. Whether you are looking to improve workflows, break into new market streams or push the boundaries of your current field. Roland DG equipment can help you achieve new heights with the correct knowledge.
For further information on training, please contact one of our Apsom Academy Advisors on +91 9027504504
First year free + 2yrs extended warranty on select models
When you purchase Roland DG technology you're covered by our ApsomCare Original Warranty for a fixed period. Once this has expired there are a range of comprehensive, fast and flexible ApsomCare Extended Warranty packages available to suit your business and budget.
If you buy original inks from Apsom authorised dealers you will also get:
- Spares included for the 2nd and 3rd year**
- Labour charged at 50%
- Consumables at discounted rates
Match your budget
ApsomCare warranty gives you peace of mind that your Roland DG purchase is in safe hands. So sit back & relax – we’ve got it covered.
ApsomCare - Keeping You Open for Business
* Consumables are on a chargeable basis even during the 1st year of warranty.
**Applicable to all products excluding the VersaUV LEF Series